Refund and Returns Policy -

Overview

We want you to be happy with your purchase from Artisan Farm Stand. If there is an issue with your order, please contact us within 14 days of delivery.

After 14 days, we are unable to offer a refund or exchange.

Eligibility for Returns

To be eligible for a return, items must be:

Unused
In the same condition as received
In original packaging

Please note: Due to the nature of our products, many items are not eligible for return (see below).

Non-Returnable Items

The following items cannot be returned or refunded:

Food items (including jams, preserves, edible goods)
Bath & body products once opened or used
Perishable goods
Gift cards
Digital or downloadable products

For health and safety reasons, we cannot accept returns on items that are edible or personal care products unless they arrive damaged or defective.

Damaged or Defective Items

If your order arrives damaged or defective, please email us within 7 days of delivery with:

Your order number
A description of the issue
Clear photos of the damaged item and packaging

We will gladly replace the item or issue a refund when appropriate.

Refunds

Once we receive and inspect an approved return, we will notify you by email of the approval or denial of your refund.

If approved, refunds will be issued to your original method of payment. Please allow several business days for the refund to appear, depending on your bank or credit card provider.

Late or Missing Refunds

If you haven’t received your refund:

Check your bank account again
Contact your credit card company (posting times vary)
Contact your bank

If you’ve done all of the above and still have not received your refund, please contact us at:
Hello@artisanfarmstand.com

Sale Items

Only regular-priced items are eligible for refunds.
Sale or clearance items are final sale and cannot be refunded.

Exchanges

We only replace items if they are damaged or defective.
If you need a replacement, please email us at Hello@artisanfarmstand.com with details of the issue.

Gifts

If the item was marked as a gift and shipped directly to you, a store credit may be issued once the return is approved.

If the order was not marked as a gift, any refund will be issued to the original purchaser.

Return Shipping

If a return is approved:

Customers are responsible for return shipping costs
Shipping costs are non-refundable
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items

Return address will be provided after return approval.

Need Help?

If you have questions about returns, refunds, or your order, please contact us at:
Hello@artisanfarmstand.com